Sales Support Specialist

Req ID: 9242

Working Location: MINNESOTA, BROOKLYN PARK

Workplace Flexibility: Hybrid

For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. 

Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

Our five Core Values empower us to achieve Our Purpose:

Patient Focus, Integrity, Innovation, Impact and Empathy.

Learn more about Life at Olympus.

**Please note: All correspondence will be sent from our Olympus domain (@Olympus.com). If you receive correspondence from an entity other than @Olympus.com, it is likely not legitimate.

Job Description

As the Sales Support Specialist, you are responsible for the Field Sales and Service teams by managing a significant portion of the administrative work associated with sales. It involves assisting Field Sales and Service with all internal interactions related to the sale or service of Olympus products. The role will take ownership of concerns raised by Sales Representatives and ensure those issues are resolved, which includes collaborating with internal groups to find solutions. Note: The initial working hours will be from 8:30 a.m. to 5:00 p.m. After this period, the permanent schedule will be from 7:00 a.m. to 3:30 p.m.

Job Duties

Provide proactive, universal support to Sales Reps as the single point-of-contact for Sales and Service on all back-office sales processes (e.g., entering contracts, monitoring contracts for compliance, entering orders, creating capital, disposable, and rental quotes, following up on open orders, addressing expiring contracts, etc.).
Manage the inflow of electronic communication (via email, phone, Skype, etc.) from internal and external customers to handle assigned tasks. This includes taking action and responding to requests promptly and following established department guidelines.
Proactively execute and monitor Field Sales and Service reports to minimize customer dissatisfaction.
Coordinate the sales rental process from product selection, quoting, and contract verification, to the timely arrival of products for procedures or courses.
Review complex purchase orders involving quotes for accuracy and completeness.
Ensure that purchase orders are reviewed for special terms and work with Contract Administration, Operations, and/or Legal to update and finalize order acceptance.
Collaborate with other business partners as needed to resolve issues.
Other duties as assigned

Job Qualifications

Required:

High School Diploma or equivalent required.
Applicants must have at least three years of experience in Customer Service or Sales Support.
The initial working hours will be from 8:30 a.m. to 5:00 p.m. After this period, the permanent schedule will be from 7:00 a.m. to 3:30 p.m.

Preferred:

Associate's degree preferred.
Experience with Microsoft Excel, SAP, and Salesforce is preferred.

Why join Olympus?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

Competitive salaries, annual bonus and 401(k)* with company match
Comprehensive medical, dental, vision coverage effective on start date
24/7 Employee Assistance Program
Free live and on-demand Wellbeing Programs
Generous Paid Vacation and Sick Time
Paid Parental Leave and Adoption Assistance*
12 Paid Holidays
On-Site Child Daycare, Café, Fitness Center**

Connected Culture you can embrace:

Work-life integrated culture that supports an employee centric mindset
Offers onsite, hybrid and field work environments
Paid volunteering and charitable donation/match programs
Diversity Equity & Inclusion Initiatives including Employee Resource Groups
Dedicated Training Resources and Learning & Development Programs
Paid Educational Assistance

*US Only

**Center Valley, PA and Westborough, MA

Are you ready to be a part of our team?

Learn more about our benefit and incentives.

The anticipated base pay range for this full-time position working at this location is $25.79 - $33.52 / hour, plus potential for annual bonus (subject to plan eligibility and other requirements). Olympus considers a variety of factors when determining actual compensation for this position, including level of experience, working location, and relevant education and certifications.

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com.

Olympus is dedicated to building a diverse, inclusive and authentic workplace

We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.

Let’s realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Applicants with Disabilities:

As a Federal Contractor, Olympus is committed to ensuring our hiring process is accessible to everyone. If you need an accommodation in order to complete the application or hiring process, please contact Olympus via email at OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).

Posting Notes: || United States (US) || Minnesota (US-MN) || Brooklyn Park || Commercial Operations

Nearest Major Market: Minneapolis
Job Segment: Sales Support, Sales Operations, SAP, ERP, Sales, Technology

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