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Order Support Specialist I

Req ID:  3802



Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day. 
Let’s inspire healthier lives, together.

Job Description

The Order Support Representative (OPR) Level I will oversee the processing and fulfilment of customer orders and respond promptly to customer and sales team requirements inquiries and requests pertaining to orders. To provide an exceptional level of customer service by entering or processing orders/requests quickly with accuracy and efficiently to achieve the most optimal level of satisfaction to our customers. Primary responsibilities include: Sales Service/Order Entry Data entry with speed and a high level of accuracy System Management Knowledge Policy and Procedure Record Keeping.

Job Duties

* Organization and Record Keeping Represent Olympus in a professional and helpful manner by supporting telephone conversations when applicable with effective communication skills.


* Effectively communicate and establish working relationships with various departments including Financial Service Health Care Services International Business Group Credit and Collections as well as all Sales Organizations.


* Continually maintain and expand personal understanding of order entry/inquiry/financial systems procedures and application.


* Operate within the policy and procedure guidelines.


* Maintain and place priority on ongoing Continuous Improvement Plan.


* Timely entry into ERP/CRM systems which may require date requests freight terms contracts and commission codes.


* Process Orders RMAs credits for customer accounts obtaining and retaining all Back-up documentation and approvals.


* Effectively manage the inflow of faxes EDI Email orders credits debits lease orders to maintain optimal service of customers (internal and external) needs and request.


* Timely answer of all inquiries and effectively assist customers and sales force with their individual ordering or informational requirements.


* Offer continued support and timely follow up.


* Respond to email inquiries and issues in a timely manner.


* Review and distribute incoming request to the appropriate groups for action.


* Daily review of open issues.


* Effectively adhere to and utilize company and division policies and procedures to assist with problem resolution.


* Ensure customer account issues are dealt with efficiently and issues requiring escalation are routed to the proper management channel.


* Perform other related duties and/or work as assigned.

Job Requirements



* High School Diploma, Military Experience, or equivalent required; Associates Degree preferred.


* Ability to work flexible hours.


* Judgment Required: This position requires the ability to handle numerous responsibilities at one time. This position demands a professional and knowledgeable demeanor. The CSSR. must solve problems in a calm logical fashion and treat each Customer with respect. CSSR has the authority to enforce company policies regarding pricing shipments return goods etc. to decide whether or not a product is eligible for return to issue credits to a customer's account for return goods price adjustments and to determine the most economical or most expedient method for shipment in order to meet requested dates.


*  Independent Action: The CCSR is often presented with challenges which require effective decision making ability. These changing situations frequently demand and immediate response which must support all company policies. Because the position works primarily independently the Representatives are empowered with authority to make timely decisions within established guidelines. Each Representative is responsible for promoting a positive attitude to the internal and external customers. A perceived negative response to a customer's request could be detrimental to the company's future sales.




* Minimum of 1 year experience preferred in data entry.


* Demonstrates strong organizational skills.


* Strong propensity to multi-task.


* Ability to problem solve and make decisions and ability to interact with internal and external customers of all levels.

We realize work isn’t just a job to you.

It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.

Olympus is passionate about the solutions it creates for the medical, life sciences, and industrial equipment industries, as well as cameras and audio products. For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world.

Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,500 employees throughout locations in North and South America. For more information, visit

Olympus…True to You. True to Society. True to LIFE.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Minnesota (US-MN) || Brooklyn Park || 

Nearest Major Market: Minneapolis

Job Segment: ERP, CRM, Data Entry, Technology, Administrative

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