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Order Support Representative - Level III

Req ID:  3436



Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day. 
Let’s inspire healthier lives, together.

Job Description

The Order Support Representative (OSR) Level III will oversee the processing and fulfilment of customer orders and respond promptly to customer and Sales Support team requirements, inquiries and requests. To provide an exceptional level of customer service by processing complex “inbound” orders quickly and efficiently to achieve the most optimal level of satisfaction to our customers.  They will represent Olympus in a professional and helpful manner by supporting electronic and telephone conversations with effective communication skills.  They continually maintain and expand personal understanding of order entry/inquiry/financial systems procedures and application.  They will operate within the policy and procedure guidelines.  Sales/Order Entry/Quotes/Quote Revisions is apart of the daily functions.

Job Duties

* Organization and Record Keeping


* To maintain and place priority on ongoing “Continuous Improvement Plan”.


* Successfully execute quote revisions and custom orders (promotional, demo, certified pre owned).


* Communicate with other groups in the organization (Inventory Control, FIS, Marketing) when it comes to the execution, tracking and processing of said quote/order.


* Timely entry into ERP/CRM systems standard orders which may require verification of payment terms, pricing, address accuracy, item numbers, PO#, ship date requests, freight terms, contracts and commission codes. Process Orders, RMAs, credits for customer accounts, obtaining and retaining all back up documentation and approvals.


* Liaison with the appropriate department in OLA or OCI to resolve any order entry issues from those areas.


* Liaison with Sales Support on any Purchase order issues related to Quote to Order or Marketing Promotions.


* Process Credit/Debits in support of Service Delivery programs and those requested by Collections/Contracts.


* Respond to inquiries regarding the status of orders, product availability, and delivery and tracking information.  Effectively adhere to and utilize company and division policies and procedures to assist with problem resolution.


* Ensure customer account issues are dealt with efficiently and issues requiring escalation are routed to the proper management channel.


* Ability to problem solve and make decisions and to interact with internal and external customers of all levels.


* Perform other related duties and/or work as assigned.

Job Requirements



* High School Diploma or equivalent required; Associates Degree preferred.


* Minimum 4 years of experience in Customer Service or Sales Support required.


* Available to work flexible hours.




* Demonstrates strong organizational skills.


* Strong propensity to multi-task.


* Extremely detail oriented.


* Motivated, results oriented and persistent.


* Proactive/takes initiative.


* Maintains a positive attitude and works well within a team environment.


* Handles stressful situations in a fast-paced environment.


* Effectively prioritizes workload/time management.


* Excellent verbal and written communication/customer service skills.


We realize work isn’t just a job to you.

It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.

Olympus is passionate about the solutions it creates for the medical, life sciences, and industrial equipment industries, as well as cameras and audio products. For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world.

Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,500 employees throughout locations in North and South America. For more information, visit

Olympus…True to You. True to Society. True to LIFE.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Minnesota (US-MN) || Brooklyn Park || 

Nearest Major Market: Minneapolis

Job Segment: Customer Service Representative, ERP, CRM, Sales Support, Customer Service, Technology, Sales

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