Order Support Representative II

Req ID: 6948

Working Location: MINNESOTA, BROOKLYN PARK; PENNSYLVANIA, CENTER VALLEY

Workplace Flexibility: Hybrid

Are you looking for a company that cares about people’s lives and health, including yours? Let’s inspire healthier lives, together.

Olympus, a leading medical technology company, has focused on making people’s lives better for over 100 years.

Our Purpose is to make people’s lives healthier, safer, and more fulfilling.

Our Core Values are reflected in all we do: Integrity – Empathy – Agility – Unity – Long-Term View

We deliver on our purpose and our core values by staying True to Life.

Job Description

The Order Support Representative (OSR) Level II will oversee the processing and fulfilment of customer orders and respond promptly to customer and sales team requirements, inquiries and requests. To provide an exceptional level of customer service by processing complex "inbound" orders quickly and efficiently to achieve the most optimal level of satisfaction to our customers. To represent Olympus in a professional and helpful manner by supporting electronic and telephone conversations with effective communication skills. To continually maintain and expand personal understanding of order entry/inquiry/financial systems procedures and application. To operate within the policy and procedure guidelines. Sales/Order Entry/Quotes/Quote Revisions.

Job Duties

Inbound Fax, Email and electronic order processing.
System Management Knowledge, Organization and Record Keeping.
To maintain and place priority on ongoing "Continuous Improvement Plan".
Successfully execute quote revisions and custom orders (promotional, demo, certified preowned). Communicate with other groups in the organization (Inventory Control, FIS, Marketing) when it comes to the execution, tracking and processing of said quote/order.
Timely entry into ERP/CRM systems standard orders which may require verification of payment terms, pricing, address accuracy, item numbers, PO#, ship date requests, freight terms, contracts and commission codes.
Process Orders, RMAs, credits for customer accounts, obtaining and retaining all back up documentation and approvals.
Daily review of open order reports as well as other open issues for customer accounts, addressing any issues as required, including backorders, request dates, and credit hold.
Respond to inquiries regarding the status of orders, product availability, and delivery and tracking information.
Effectively adhere to and utilize company and division policies and procedures to assist with problem resolution.
Ensure customer account issues are dealt with efficiently and issues requiring escalation are routed to the proper management channel.
Ability to problem solve and make decisions and abolition to interact with internal and external customers of all levels.
Perform other related duties and/or work as assigned.

Job Qualifications

Required:

High School Diploma, Military Experience or equivalent required; Associate degree preferred.
Minimum of 2 to 3 years’ experience in Customer Service or Sales Support required.

Preferred:

Demonstrates strong organizational skills.
Effectively prioritizes workload/time management.
Excellent verbal and written communication/customer service skills.
Strong propensity to multi-task.
Extremely detail oriented.

Why join Olympus?

Here, people matter—our health, our happiness, and our lives.

Competitive salaries, annual bonus and 401(k)* with company match
Comprehensive Medical, Dental, Visions coverage effective on start date
24/7 Employee Assistance Program
Free virtual live and on-demand wellness classes
Work-life balance supportive culture with hybrid and remote roles
12 Paid Holidays
Educational Assistance
Parental Leave and Adoption Assistance
Volunteering and charitable donation match programs
Diversity & Inclusion Programs including Colleague Affinity Networks
On-Site Child Daycare, Café, Fitness Center**

*US Only

**Limited locations

We care about your health and financial well-being and offer the resources you need to feel vital, confident and ready for wherever life takes you. Learn more about our benefit offerings at https://www.olympusamerica.com/careers/benefits-perks.

About us:

Our Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce costs, and enhance the quality of life for patients and their safety.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com.

Olympus is dedicated to building a diverse, inclusive and authentic workplace

We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.

Let’s realize your potential, together.

Olympus requires all US new hires to be “fully vaccinated” against COVID-19, as defined by the Centers for Disease Control and Prevention (CDC), on or before their first day of work. Individuals who have been offered employment who have a disability, medical condition, or sincerely-held religious belief that prevents them from being vaccinated against COVID-19 are required to request and be granted a reasonable accommodation prior to their first day of work.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Minnesota (US-MN) || Brooklyn Park ||

Nearest Major Market: Minneapolis
Job Segment: Customer Service Representative, ERP, CRM, Sales Support, Customer Service, Technology, Sales

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