BRM, Repair & Regional CMSO Domain, Global

Job Description

This position owns, develops, and drives the IT strategy for the Repair domain globally; simultaneously owns, develops and drives the multiyear IT investment plans regionally in Americas for Manufacturing / Repair and the related domains of Supply Chain, Procurement, R&D and Quality. The role is accountable for maximizing business value and strategic outcomes from the resulting technology investments.

Acting as the primary IT partner for all related Regional & Global stakeholders in the value chain, this role shapes technology-enabled strategies, drives investment prioritization, influences executive decision-making, and ensures alignment between business objectives, enterprise architecture, and technology enablement across regions and functions.

The primary purpose of the Business Relationship Management (BRM) function is to stimulate, shape, and realize the business demand for technology investments while ensuring sustainable value realization.

From the perspective of the executive leaders and middle-managers, the BRM serves as a trusted strategic advisor and advocate for technology-enabled transformation. From the perspective of the IT organization, the BRM acts as strategist, orchestrator, communicator, and value manager, fostering strong business partnerships and ensuring alignment between enterprise priorities, business function strategy, and technology delivery.

Job Duties

• Plan, develop, own, and drive an effective global IT strategy for the Repair domain globally. Simultaneously owns, develops and drives the plans regionally for Manufacturing / Repair and the related domains of Supply Chain, Procurement, R&D and Quality (in alignment and directly contributing to the Global Strategic Plans for those Functional Domains).
• Foster, shape and manage the business demand for IT investment (including AI/Data) for the aforementioned domains and geographies. Identify the optimal approaches to meet business needs, while proactively identifying the cross-functional dependencies between Functional Domains (ex: manufacturing-quality, repair – field service management). Ensure prioritized project demand is translated into valid IT solutions and clearly defined projects set up for success (right scoping, proper project setup, and clear benefit definition).
• Identify required strategic IT sourcing, vendor engagement, analysis, recommendations, and execution approaches to successfully support the agreed priorities and sustained value realization.
• Once initiatives are in flight, provide executive oversight to ensure Delivery team commitments remain aligned with agreed business outcomes, value realization, risk management, and executive stakeholder expectations. After completion, establish learning and continuous improvement mechanisms to enhance business value generation.
• Coach executive business stakeholders and their direct reports and continuously raise their digital innovation & AI literacy; enable them to articulate technology needs and requirements that will advance business performance, maximise return on investment, and enhance quality; proactively share technology advancements and innovative success stories relevant to the functional domains.
• As the IT organization's advocate for the Global Repair domain, inform and influence Global Repair executives so that they understand and support projects that are in concert with IT goals, such as enterprise architecture and the security/infrastructure/application strategy.
• Establish and run a Voice of the Customer (VoC) process for its regional and global stakeholders to measure satisfaction with IT services and continuously identify opportunities to improve collaboration and value delivery.

Job Qualifications

Required:

• Bachelor's Degree in Computer Science, Business Administration, Manufacturing or other related field.
• Minimum of 10 years experience in driving medium-to-large-scale Repair/Manufacturing technology change in regional and preferably global environments.
• Minimum of 7 years of senior management or senior consulting experience in Repair/Manufacturing technology strategy, transformation programs, and executive stakeholder management.
• Minimum of 5 years in value creation and demand planning activities.
• Experience of both solution consulting and project implementation in Manufacturing environments.
• Proven experience in influencing Executive, SVP and VP stakeholders across multiple geographies and functions to drive strategic decisions, investment prioritization, and organizational change.
• Outstanding cross-functional collaboration skills.
• Solid stakeholder management skills (preferably both Western/Asian stakeholders). Ability to listen to different perspectives, identify opportunities, explain and convince, and ultimately establish convergence across multiple stakeholders to maximize the outputs for the corporation.
• Leadership to challenge the status-quo and engage others to go beyond their comfort zone.
• Strong business operation acumen and strategic thinking. Fluency in the language of not only IT but also business operations (Repair/Manufacturing/Supply chain and beyond).
• Proven know-how to operate and establish convergence across geographies and functional domains, from upper management to department manager level.
• Dealing with ambiguity and complexity.
• Strong integrity and respect for others.
• Technical Skills: Solid understanding of the key platforms and solutions that support the aforementioned domains (especially Repair/Manufacturing/Supply Chain). Includes but not limited to ERP, MES/MOM, PLM, IoT technologies, data/analytics, and AI.
• Due to the nature of the role, flexibility will be required for conference calls outside of local time zone business hours, as well as some infrequent travel.

Preferred:

• Master's Degree in Computer Science, Business Administration, Manufacturing or other related field or equivalent work experience.
• BRM Institute Certification would be a plus.
• Experience in MedTech or similarly regulated industry.
• Experience of Design Thinking, Value Stream Mapping, Business Capability modelling would be a plus.