BRM, Quality Assurance and Regulatory Affairs

Job Description

The Business Relationship Manager (BRM) will co-create, own, and drive the global IT strategy for the assigned Quality Assurance and Regulatory Affairs (QARA) business domains in alignment with the overall strategy and under guidance of the Lead BRM. They will be accountable and responsible for maximizing the value of the related IT investment made in this area.

The primary purpose of the BRM is to effectively stimulate, shape, manage and realize the business demand for the IT investment in its assigned area across all geographies and business units. 

From the perspective of the executive business leaders, the BRM is the business unit's frontline representative and advocate to the IT organization. From the perspective of the IT organization, the BRM is the IT organization's strategist, coordinator, chief advocate, marketer and communicator. The BRM will foster business customer intimacy in IT and continuously develop a symbiotic and aligned relationship with all the business stakeholders at Executive Level and below.

The job is conducted in line with our Core Values which are: patient focus, integrity, innovation, impact, and empathy. Olympus is an equal opportunities employer championing a culture of equality, diversity and inclusion embedded throughout the organization and workforce.

Job Duties

• Plan, develop, own, and drive a global wide IT strategy for the assigned domain under the guidance of the Lead BRM, QARA.
• Foster, shape and manage the business demand for the IT investment in the assigned domain across all geographies and business units. Select the appropriate approach to meet the business's needs, as well as manage dependencies (both risks and opportunities) between other domains. Ensure that the prioritized demand is translated into valid IT solutions and clearly defined projects (appropriate scoping and clear benefits definition). Consult the Lead BRM, QARA as needed in case of complex, large-scale or high-risk business changes.
• With the support of the Lead BRM, QARA, establish and maintain a multi-year roadmap of the Business Capacity Model & the System Landscape for IT systems related to domains in scope; synchronize it with Data Management, Business Intelligence and Operational Technology roadmaps. Identify and run the required global wide requests for proposals, analysis, recommendations, and execution with vendors.
• Communicate, coordinate, connect the business mission, plans and priorities to the application domains and related IT functions, and engage with the IT delivery organization(s) to plan and provide appropriate support.
• Once projects are in flight, the BRM will be accountable to satisfy IT delivery working closely with Solution Delivery, Insight and Analytics, and Infrastructure & Service Delivery teams. After project completion, establish a learning & improvement review process to continuously enhance business value generation.
• Together with the Lead BRM, QARA, coach executive business stakeholders and their direct reports and continuously raise their digital literacy; enable them to articulate technology needs and requirements that will advance business performance; proactively share technology advancements and market success stories in the respective domain; consult with Enterprise Architecture in developing the enterprise roadmap.
• As the IT organization's advocate, support the Lead BRM, QARA in informing and influencing the domain executives so that they understand, support, and adequately fund projects that are in concert with IT goals, such as enterprise architecture and the infrastructure/application strategy. Notify the business of IT plans and changes, and their impact on business performance or plans. 
• Run an internal VoC process (Voice of Internal Customer) to evaluate levels of satisfaction with the IT service delivery and to identify improvements required in IT/Business Units in order to further increase the value delivered by IT projects and services.
• Advance the BRM capability beyond just the role and function by collaborating with the BRM community for continual improvement.
• Champion a culture of shared ownership and constant organizational evolution.
• Partner with stakeholders to identify opportunities to evaluate, sequence, andshape initiatives for strategic value.
• Innovate using knowledge and awareness of industry trends to identify new opportunities.
• Monitor initiative progress to ensure expectations are aligned with results and ultimately value.
• Other responsibilities / duties as assigned.

Job Qualifications

Required:

• Bachelor’s degree or higher in Computer Science, Business Administration (or equivalent and related experience).
• BRM Institute Certification would be a plus (not mandatory).
• 12+ years of IT experience, with minimum 5 years of experience with business stakeholder engagement or leading projects within the Quality or Regulatory domains at global MedTech or Life Sciences companies
• Experience with both solution consulting and implementation
• Minimum 5 years of experience in value creation and demand planning activities. Experience with Design Thinking, Value Stream Mapping, Business Capability modelling would be a plus.
• Strong working understanding of major business processes, key performance indicators, best-in-class practices, business, and technology trends in the assigned Business Domain.
• Experience in successfully managing Executive stakeholders in multiple geographies.
• Other Considerations (travel/hours availability, etc.): Due to the global nature of the role, flexibility will be required for conference calls outside of local time zone business hours.

Preferred:

• Outstanding interpersonal and cross-functional collaboration skills.
• Strong listening and influencing skills across different cultures, at all levels of the organization.
• Strong business acumen and strategic thinking skills.
• Excellent critical thinking and leadership to challenge the status-quo.