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Associate Manager, Order Support

Req ID:  1853

Working Location: MINNESOTA, BROOKLYN PARK 

 

Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day. 
 
Let’s inspire healthier lives, together.

Job Description

This position is responsible for managing a team of Order Support Representatives and Team Leads who support various types of order processing for Olympus customers sales representatives and other related departments.

Job Duties

* Manage a team of Order Support Reps and Team Leads.

 

*  Track analyse and report on daily KPIs (orders processed pending new etc.) for individuals and for the entire team. Identify performance issues and address as needed.

 

*  Monitor quantity of requests from internal and external customers in multiple inboxes and direct Order Support Reps (OSR) from multiple Olympus locations to each inbox as required.

 

* Ensure that team successfully completes all training as it relates to ERP/CRM and other systems.

 

* Monitor and document performance of OSRs (includes daily KPIs data accuracy call quality email quality etc.).

 

* Highlight strengths and address issues as appropriate.

 

* Work with employees on professional development.

 

* Serve as escalation for Order Support Team Leads by providing guidance and/or coordinating to find a solution with internal and external customers.

 

* Establish processes and solutions that fit within company policies procedures and guidelines.

 

* Assist with the development and training of Customer and Sales Support training programs and continuous improvement for both new hires and on-going process changes.

 

* Additionally assist with the development updating and training as it pertains to corporate policies; J-Sox QSP's etc.

 

* Perform other duties as assigned.

Job Requirements

REQUIRED QUALIFICATIONS:

 

* Associate's degree (or equivalent Customer Service Knowledge) or Military Experience and a minimum of five years of experience in a Customer Service Sales Support or supervisory position in a Customer Service Sales Support or Sales Operations environment is required.

 

* Occasional overnight travel may be required; ability to independently travel as needed for training or meetings. Must be flexible to work all shifts which may include evenings weekends and holidays.

 

PREFERRED QUALIFICATIONS:

 

* Strong organizational/time management skills.

 

* Strong interpersonal skills.

 

* Excellent detail/problem solving skills.

 

* Ability to handle multiple tasks Excellent verbal/written communication skills detail oriented and ability to prioritize.

We realize work isn’t just a job to you.

It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.

Olympus is passionate about the solutions it creates for the medical, life sciences, and industrial equipment industries, as well as cameras and audio products. For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world.

Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,500 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com.
 

Olympus…True to You. True to Society. True to LIFE.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Minnesota (US-MN) || Brooklyn Park || 

 

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