Field Service Engineer II (Michigan, Ann Arbor)

Req ID: 6736

Working Location: Michigan, Ann Arbor

Workplace Flexibility: Field

Are you looking for a company that cares about people’s lives and health, including yours? Let’s inspire healthier lives, together.

Olympus, a leading medical technology company, has focused on making people’s lives better for over 100 years.

Our Purpose is to make people’s lives healthier, safer, and more fulfilling.

Our Core Values are reflected in all we do: Integrity – Empathy – Agility – Unity – Long-Term View

We deliver on our purpose and our core values by staying True to Life.

Job Description

The Field Service Engineer (FSE) services and maintains all product lines for Olympus America medical products. Under minimal supervision, the FSE will service and provide expert level technical support to assigned equipment.

Job Duties

Establish and maintain a high level of customer satisfaction with assigned products, support, and service
Respond to customer inquiries, maintain a good customer service reputation by complying with all regulatory requirements and all aspects of company quality system
Train customers on the basic operation and use of assigned products
Provide feedback concerning product questions, workflow issues, performance anomalies encountered in the field, and make recommendations for service improvements
Perform new equipment installations, upgrades, post installation testing, troubleshooting and all other aspects of technical support for all assigned products.
Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner
Open communication with territory Sales Representatives
Provide support at conventions, trade shows and customer trial
Assist in the planning of Endoscopy/Surgical room video and audio cabling and other special projects as directed
Prepare train and mentor level 1 field service engineers as necessary
Establishes, develops, or maintains field contact with key customers, clinicians and researchers, and other decision makers in assigned accounts including travel to customer facilities and onsite support. Employees must adhere to all customer vendor credentialing requirements when visiting medical facilities

Job Qualifications

Required:

Associates Degree in electronics, computer science or related technical discipline is required. Bachelor’s degree preferred or equivalent Military technical training
Minimum five to seven years as a Field Service Engineer, or equivalent experience
Experience in field service, project management and or sales support
Proficient in technical issue management
Demonstrated project management experience with video, computer and or electronic product installations
Experience working with and troubleshooting electromechanical / microprocessor-based products
Valid Driver’s License required.
Ability to travel overnight (>60%)
Ability to work flexible hours as required including weekends

Preferred:

Working knowledge of networking, hospital information systems, and DICOM or PACS systems is desirable
Experience working with and troubleshooting video display and video routing systems is desirable
Must be a self-starter, able to travel on short notice and work independently with minimal supervision
Must be capable of multi-tasking, setting priorities and scheduling work activities
Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments
Basic understanding of computer systems, video, audio, and control system concepts

#LI-Remote

Why join Olympus?

Here, people matter—our health, our happiness, and our lives.

Competitive salaries, annual bonus and 401(k)* with company match
Comprehensive Medical, Dental, Visions coverage effective on start date
24/7 Employee Assistance Program
Free virtual live and on-demand wellness classes
Work-life balance supportive culture with hybrid and remote roles
12 Paid Holidays
Educational Assistance
Parental Leave and Adoption Assistance
Volunteering and charitable donation match programs
Diversity & Inclusion Programs including Colleague Affinity Networks
On-Site Child Daycare, Café, Fitness Center**

*US Only

**Limited locations

We care about your health and financial well-being and offer the resources you need to feel vital, confident and ready for wherever life takes you. Learn more about our benefit offerings at https://www.olympusamerica.com/careers/benefits-perks.

About us:

Our Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce costs, and enhance the quality of life for patients and their safety.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com.

Olympus is dedicated to building a diverse, inclusive and authentic workplace

We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.

Let’s realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Michigan (US-MI) || Ann Arbor ||

Nearest Major Market: Ann Arbor
Nearest Secondary Market: Detroit
Job Segment: Electronics Engineer, Field Engineer, Project Manager, Maintenance, Technical Support, Engineering, Technology, Manufacturing

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