Sales Support Specialist

Req ID: 5951

Working Location: Pennsylvania, Allentown

Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day.

Let’s inspire healthier lives, together.

Job Description

This position is an extension of the Field Sales and Service teams managing a large portion of the administration work associated with Sales which includes assisting Field Sales & Service with all internal interactions relating to any aspects of the sale or service of Olympus products. This position will take ownership of Sales Rep concerns and see the issue through to completion which includes working with internal groups to find resolutions.

Job Duties

* Provide proactive universal support to Sales Reps as the one point-of-contact for Sales and Service on all back-office sales processes (entering contracts monitoring contracts for compliance entering orders creating capital disposable and rental quotes follow up on open orders address contracts that are expiring etc.).

* Manage the inflow of electronic communication (via email phone Skype etc.) from internal and external customers in order to manage assigned tasks. This includes taking action and responding to requests promptly and in accordance with established department guidelines.

* Proactively execute and monitor reports for Field Sales and Service in an effort to minimize customer dissatisfaction.

* Coordinate sales rental process from product selection quoting contract verification and timely arrival of product for procedures or courses.

* Review complex purchase orders involving quotes for accuracy and completeness.

* Ensure that purchase orders are reviewed for special terms and work with Contract Administration Operations and/or Legal update and finalize order acceptance.

* A collaborator; be able to interface with other business partners as needed when resolving issues.

* Other duties as assigned

Job Requirements

REQUIRED QUALIFICATIONS:

* High School Diploma or equivalent required; Associates Degree preferred.

* Minimum of three (3) to four (4) years experience in Customer Service or Sales Support required.

* Competencies

Time Management: Aligns day to day activities and goals while prioritizing workload and resources to meet internal and external customer expectations.
Communication: Expresses ideas and information in a clear concise and professional manner; tailors the message and approach based on circumstance.
Demonstrating initiative: Maintains high level of energy and enthusiasm while taking action on their own without being prompted; handles problems independently; able to resolve issues without relying on extensive help from others; does more than expected or asked; and sees task through to completion.
Driving tasks to completion: Keep current on the status of open tasks; make sure Sales rep is aware of task status issues or setbacks; take appropriate action to keep things moving; knowing when to elevate concerns to Team Lead or Manager

We realize work isn’t just a job to you.

It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.

Olympus requires all new hires to be “fully vaccinated” against COVID-19, as defined by the Centers for Disease Control and Prevention (CDC), on or before their first day of work. Individuals who have been offered employment who have a disability, medical condition, or sincerely-held religious belief that prevents them from being vaccinated against COVID-19 are required to request and be granted a reasonable accommodation prior to their first day of work.

Olympus is passionate about the solutions it creates for the medical, life sciences, and industrial equipment industries, as well as cameras and audio products. For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world.

Olympus’ Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce overall costs, and enhance the quality of life for patients. Olympus’ Medical portfolio includes endoscopes, laparoscopes, and video imaging systems, as well as surgical energy devices, system integration solutions, medical services, and a wide range of endotherapy instruments for endoscopic and therapeutic applications. For more information, visit www.olympus-global.com.

Olympus…True To You. True To Society. True To LIFE.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Pennsylvania (US-PA) || Allentown ||

Nearest Major Market: Allentown
Job Segment: Sales Support, Sales Operations, Field Sales, Sales

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