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Field Service Engineer I

Req ID:  3788

Working Location: New Mexico, Albuquerque 

Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day. 
Let’s inspire healthier lives, together.

Job Description

As a Field Service Engineer, you will engage with some of the country’s most influential hospitals and work closely with our world-class sales teams. You will use your in-depth knowledge of our products to provide expert technical support to our existing and new customers.

Job Duties

* Perform new equipment installations, upgrades, post installation testing, troubleshooting and all other aspects of technical support for all assigned products.


* Build and maintain relationships of trust with customers by responding to inquiries and complying with all regulatory and quality requirements.



* Train customers on the basic operation and use of assigned products Manage all administrative operations, including create and maintain accurate service visit records and checklists to reflect equipment support and repair activities.


* Provide feedback concerning product questions, workflow issues, performance anomalies encountered in the field, and make recommendations for service improvements.


* Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner.

Job Requirements


* Associates Degree in electronics, computer science, or related technical discipline is required. Bachelor degree preferred, or equivalent Military technical training.


* Minimum 1 year experience as a Field Service Engineer, or equivalent experience.


* Must hold a valid U.S. Driver’s License at all times that is not revoked or suspended in any state, province or other jurisdiction.


* Must meet the eligibility requirements to operate a company vehicle as outlined in the OCA Fleet Program.


* Ability to travel overnight (>60%).

* Ability to work flexible hours as required, including weekends and nights



* CompTIA Net+ or CompTIA A+ or other similar industry recognized certification is preferred.


* Understanding of networking, hospital information systems, and DICOM or PACS systems is preferred.

* Experience working with and troubleshooting video display and video routing systems is desirable.

* Experience working with and troubleshooting electromechanical / microprocessor based products is desirable.


* Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments.

* Basic understanding of computer systems, video, audio and control system concepts.

* Working knowledge of electronics, personal computer hardware and software.

* Ability to articulate technical and user needs in a concise manner easily understood by all Demonstrated decision-making ability towards solving problems, and effectively communicate these solutions to co-workers and customers.


* All individuals in this role must comply with all vendor credentialing requirements inclusive of, but not limited to, medical vaccinations, training requirements and policies. Individuals must also complete annual bloodborne pathogen training, operating room protocol training and obtain Hepatitis B vaccination.

We realize work isn’t just a job to you.

It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.

Olympus is passionate about the solutions it creates for the medical, life sciences, and industrial equipment industries, as well as cameras and audio products. For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world.

Olympus’ Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce overall costs, and enhance the quality of life for patients. Olympus’ Medical portfolio includes endoscopes, laparoscopes, and video imaging systems, as well as surgical energy devices, system integration solutions, medical services, and a wide range of endotherapy instruments for endoscopic and therapeutic applications. For more information, visit

Olympus…True To You. True To Society. True To LIFE.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || New Mexico (US-NM) || Albuquerque || 

Nearest Major Market: Albuquerque

Job Segment: Maintenance, Field Engineer, Computer Science, Manufacturing Engineer, Field Service, Manufacturing, Engineering, Technology

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