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Technical Sales Support Specialist II

Req ID:  3401

Working Location: TEXAS, WEBSTER; Nationwide 

Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day. 
 
Let’s inspire healthier lives, together.

Job Description

Olympus America Inc. Scientific Solutions Group is a precision manufacturing leader creating innovative Opto-digital and analytical instrument solutions for a variety of manufacturing industries. We provide product and software solutions that help customers increase manufacturing productivity and maintain capital equipment and facilities. Our product solutions include industrial microscopes ultrasonic testing equipment XRF/XRD analytical instruments and other related technologies. This position will serve Olympus customers by providing product demonstration application development support and training for Industrial microscopy product line. The product categories included in this positions' responsibilities are Semiconductor Analytical equipment Metallurgical microscope Measuring Microscope Stereomicroscope Laser Microscope. The position will also support industrial microscope sales reps of the same function. The Technical Sales Support Specialist II will assist the product managers in developing marketing collateral contents for publications website and social media platforms. 

Job Duties

* Provide products and applications support to sales representatives (both direct and indirect) customers and internal staff for Industrial microscope products and accessories.

 

* Provide hands-on technical support for assigned Industrial products. This includes instrument setup and calibration on site demonstration and technical consultation supporting both microscope end-users and collaborative partners.

 

* Provide day-to-day technical support for leads quotes and orders and answering questions from sales reps and customers.

 

* Develop material for technical workshops seminars and internal & external training courses covering product functionality and applications for customers and the approved sales channels.

 

* Conduct training sessions for internal and external audience.

 

* Contribute knowledge capturing process by assisting in the maintenance of product knowledge database.

 

* On assignment basis perform trade-show duties and coordinate demo- equipment shipment with the help of logistics team and tradeshow manager.

 

* Contribute content for use in sales tools publications company website and company blog type of media platforms.

 

* Travel to customer sites within the United States Canada and Latin America for training and/or other sales support requirements.

 

* Performs other related duties as assigned.

Job Requirements

REQUIRED QUALIFICATIONS

 

* Bachelor's degree in engineering or a science discipline required.

 

* Higher level of education in the above mentioned disciplines preferred.

 

* Minimum of 2 years of relevant experience is required.

 

PREFERRED QUALIFICATIONS

 

* Minimum of 2 years of Microscopy imaging and/or metrology experience preferred.

 

* Knowledge in materials science and mechanical engineering are preferred.

 

* Experience in industrial imaging and metrology software is highly desirable.

 

* Must be able to work in a fast-paced environment and meet critical deadlines.

 

* Must possess strong analytical skills to make recommendations to internal and external customers.

 

* Able to manage and prioritize multiple projects working independently to meet deadlines.

 

* Ability to learn and use new business and technical software.

 

* Must be able to understand the technical aspects of the product.

 

* Must be able to understand the customer's application and use of the product.

 

* Must have an ability to communicate (verbal and written) with customers and internal team effectively.

 

We realize work isn’t just a job to you.

It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.

Olympus is passionate about the solutions it creates for the medical, life sciences, and industrial equipment industries, as well as cameras and audio products. For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world.

Olympus’ Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce overall costs, and enhance the quality of life for patients. Olympus’ Medical portfolio includes endoscopes, laparoscopes, and video imaging systems, as well as surgical energy devices, system integration solutions, medical services, and a wide range of endotherapy instruments for endoscopic and therapeutic applications. For more information, visit www.olympus-global.com.

Olympus…True To You. True To Society. True To LIFE.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Texas (US-TX) || Webster || 


Nearest Major Market: Houston

Job Segment: Sales Support, Technical Support, Metallurgy, Engineer, Sales, Technology, Manufacturing, Engineering

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