Booking and Reprocessing - Team Lead

Job Description

This position is responsible for the booking of incoming Medical and/or Surgical equipment to the Service Department. Oversee the cleaning, disinfecting and/or sterilizing of any incoming Medical and/or Surgical equipment. Processing of product returns in accordance with company Standard Operating Procedures.

Job Duties

• Lead the team to accomplish throughout targets by distributing the workload to Booking and Reprocessing Specialists ensuring the registration and reprocessing are completed in timely manner.
• Oversees the WIP on daily basis and updates based on the requirements.
• Supervise the team in absence of the management.
• Book and validate all incoming Medical and/or Surgical equipment in the appropriate Enterprise Resource Planning (ERP) system.
• Cleaning, disinfecting and/or sterilizing all incoming Medical and/or Surgical equipment.
• Action open issue log and invalid exceptions on a daily basis.
• Ensuring the instrument cases are labeled and storing of cases in the appropriate areas.
• Perform periodic maintenance on equipment used in the CDS department.
• Maintain and improve productivity level to achieve daily/monthly Key Performance Indicator (KPI).
• Follow all health and safety guidelines and ensure that personal protective equipment is used and maintained at all times.
• Ensures completion of accurate service records and immediate documentation of Discrepant Material Notices (DMN).
• Proactively participates in the quality systems, quality improvement and 5S programs as directed by the management.
• Support and initiate Change Notices (CNs), Non-Conformance Reports (NCR), Corrective and Preventative Action (CAPAs), and Corrective Action Reports (CARs) when required.
• Assist Supervisors/Managers with hiring new Technical Staff.
• Holds meeting (Huddles) when supervisor is not on production floor or when requested by supervisor.
• Provide feedback to supervisor on observations, improvements, workflow processes made by staff.
• May be required to perform duties in support of business needs by working in other areas outside their primary responsibilities.
• Adhere to all policies and procedures.

Job Qualification

Required:

• High school diploma required. A graduate of a community college (1–2-year program) with a technology concentration preferred.
• Minimum of 3 years of experience in technical repairs with mechanical and/or electronic equipment preferred.
• Willing to work overtime as required.

Preferred:

• Effective and timely communication both oral and written.
• Must have good interpersonal skills.
• Must have knowledge of Microsoft Office and proficiency with other software programs.
• Able to perform required duties with minimum supervision.
• Knowledge of Health Canada regulations desirable. 
• Service responsibilities include the handling of products and equipment that may have potentially come in to contact with blood or bodily fluids. Olympus Canada requires that all employees working in areas that may be exposed to these risks either provide proof of the Twinrix (Hepatitis A and B) vaccination or sign a waiver accepting the possible risk of exposure from not being vaccinated. • If you have severe allergies or ever had a severe allergic reaction to a vaccine, please seek medical advice before taking this vaccine.