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Booking and Reprocessing - Team Lead

Req ID:  7066


 Workplace Flexibility: Onsite

Are you looking for a company that cares about people’s lives and health, including yours? Let’s inspire healthier lives, together.


Olympus, a leading medical technology company, has focused on making people’s lives better for over 100 years.

Our Purpose is to make people’s lives healthier, safer, and more fulfilling.


Our Core Values are reflected in all we do: Integrity – Empathy – Agility – Unity – Long-Term View


We deliver on our purpose and our core values by staying True to Life.

Job Description

This position is responsible for the booking of incoming Medical and/or Surgical equipment to the Service Department. Oversee the cleaning, disinfecting and/or sterilizing of any incoming Medical and/or Surgical equipment. Processing of product returns in accordance with company Standard Operating Procedures.

Job Duties

  • Lead the team to accomplish throughout targets by distributing the workload to Booking and Reprocessing Specialists ensuring the registration and reprocessing are completed in timely manner.
  • Oversees the WIP on daily basis and updates based on the requirements.
  • Supervise the team in absence of the management.
  • Book and validate all incoming Medical and/or Surgical equipment in the appropriate Enterprise Resource Planning (ERP) system.
  • Cleaning, disinfecting and/or sterilizing all incoming Medical and/or Surgical equipment.
  • Action open issue log and invalid exceptions on a daily basis.
  • Ensuring the instrument cases are labeled and storing of cases in the appropriate areas.
  • Perform periodic maintenance on equipment used in the CDS department.
  • Maintain and improve productivity level to achieve daily/monthly Key Performance Indicator (KPI).
  • Follow all health and safety guidelines and ensure that personal protective equipment is used and maintained at all times.
  • Ensures completion of accurate service records and immediate documentation of Discrepant Material Notices (DMN).
  • Proactively participates in the quality systems, quality improvement and 5S programs as directed by the management.
  • Support and initiate Change Notices (CNs), Non-Conformance Reports (NCR), Corrective and Preventative Action (CAPAs), and Corrective Action Reports (CARs) when required.
  • Assist Supervisors/Managers with hiring new Technical Staff.
  • Holds meeting (Huddles) when supervisor is not on production floor or when requested by supervisor.
  • Provide feedback to supervisor on observations, improvements, workflow processes made by staff.
  • May be required to perform duties in support of business needs by working in other areas outside their primary responsibilities.
  • Adhere to all policies and procedures.

Job Qualification


  • High school diploma required. A graduate of a community college (1–2-year program) with a technology concentration preferred.
  • Minimum of 3 years of experience in technical repairs with mechanical and/or electronic equipment preferred.
  • Willing to work overtime as required.




  • Effective and timely communication both oral and written.
  • Must have good interpersonal skills.
  • Must have knowledge of Microsoft Office and proficiency with other software programs.
  • Able to perform required duties with minimum supervision.
  • Knowledge of Health Canada regulations desirable. 
  • Service responsibilities include the handling of products and equipment that may have potentially come in to contact with blood or bodily fluids. Olympus Canada requires that all employees working in areas that may be exposed to these risks either provide proof of the Twinrix (Hepatitis A and B) vaccination or sign a waiver accepting the possible risk of exposure from not being vaccinated. • If you have severe allergies or ever had a severe allergic reaction to a vaccine, please seek medical advice before taking this vaccine.


Why join Olympus?


Here, people matter—our health, our happiness, and our lives.

  • Competitive salaries and annual bonus program
  • Comprehensive medical benefits and pension plan
  • Tuition reimbursement
  • Free virtual live and on-demand wellness classes
  • Work-life balance supportive culture with hybrid and remote roles
  • Parental Leave and Adoption Assistance
  • Diversity & Inclusion Programs including Colleague Affinity Networks


About us:

Our Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce costs, and enhance the quality of life for patients and their safety.

Olympus Canada Inc. (OCI)—a subsidiary of Olympus Corporation of the Americas—manages the Company’s operations and workforce throughout Canada in roles such as sales, marketing, service, and support functions. Based in Richmond Hill, ON,  OCI is committed to developing our employees and supporting our local communities. For more information, visit and

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America.  For more information, visit


Olympus is dedicated to building a diverse, inclusive and authentic workplace

We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.


Let’s realize your potential, together.

Olympus embraces diversity and inclusion. As an Equal Opportunity Employer, our policies as well as our values prohibit unlawful discrimination based on an employee's or applicant's race, color, sex, age, physical or mental disability, national origin, religion, sexual orientation, gender identity and/or expression, marital status, genetic information, ancestry, military or veteran status, or any other federal, provincial or local protected classification.  EOE Minorities/Females/Veterans/Disabled


Posting Notes: || Canada (CA) || Ontario (CA-ON) || Richmond Hill || 

Job Segment: ERP, Manager, Outside Sales, Technology, Management, Quality, Sales

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